Dr. Oelbaum and his staff are excellent and provide exceptional dental care. I have been a patient for over 25 years. In fact, I moved to Connecticut 9 years ago but travel to the Bronx as I refuse to go anywhere else. I highly recommend this dental practice!
This is my first good experience with a dentist work. The way my teeth now look is awesome. The nice way I've been treated by the staff at Dr. Victor Oelbaum and Associates is very appreciated, specially the the treatment I received by the courteous doctors here. This will be my place from now on.
About three years ago I was in search of a great dentist near by and came across this office. The review and testimonies of others made me consider going out of network for quality care. Upon arriving staff were welcoming and very flexible. Service was overall great no complaints there. The question of “Well why 3 stars if everything was up to par?” The answer : I knew going into an out of network office would incline that I’d have to pay a portion of the services out of pocket. I went in for a consultation to get just a regular cleaning, the staff explained that I would only have to pay 300 dollars out of pocket and that the insurance would pay 1200. They provided a print out and I agreed to pay 150 during my first visit and the remaining would be paid when the second session was completed. I ended up paying the remaining balance after my second visit and expected to have -0- out the balance. Months pass and I receive a statement saying I owe close to 900 dollars. So I contact the office to see why there was an outstanding balance if I had already paid? The staff explained that the insurance was only willing to pay 300 dollars and the remaining 1,200 was expected to come out of pocket. Of course, I was not satisfied with being told that based on my insurance I was expected to pay one total and now the case was flipped where I am paying the larger balance and the insurance pays what I was told to pay. I asked if there was away to have the insurance take a look? They assured me that they would reach out after hearing back from the insurance company. YEARS go back and I continue to receive statements with the ~900 dollar balance. While cleaning out some old papers I came across the break out that was originally provided to me. I decided to go into the office in hopes to get this resolved. After presenting the breakdown the office had provided. The staff explained that the insurance was still not willing to pay the remaining balance. Truly disheartening, had I known this from the beginning I would of tried somewhere else. My advise, be 110% transparent with your patients. If prices or expected reimbursement from insurances tend to change let us know from the start. I currently have a ~400 dollar balance on my account after already paying close to 1,200. The money isn’t the issue for me, it is the principle.
This has been the best experience I’ve ever had in my life at a dentist office. The staff is amazing. Sandra the Assistant, Christine the hygienist, and Dr. Kagan took such great care of me. I will definitely be returning here forever! They’re stuck with me for life. I highly recommend this practice to everyone. You will leave happy feel like you’re part of their team.
I can't speak highly enough of the staff and their services. Extremely professional and friendly. I visited today for a dental cleaning procedural and Christine did a wonderful and very detailed job. Highly recommended.
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