We have a brownstone on the Upper East Side. Have been there for 36 years. We saw water in the basement under the stoop above. We called NYC 311 and they immediately issued a 3-day letter requiring that our water main be replaced and all repaired in 3 days. The Insurance we had bought from AWR for just this event came into play. Thank God we had bought it. The insurance company sent Express Plumbing. From the moment they arrived (within an hour of the call) to the minute they finished within the 3 days, they were incredible! They were professional, efficient, polite, clean, and got this big job done within a day. We cannot recommend them highly enough!!
On November 9, 2018, services were rendered by Express Plumbing Sewer & Water Main Corp to replace a faulty/worn wax gasket to remedy a leak around the base of the toilet. In 2019, Express Plumbing Sewer & Main water corp. came back out, at no cost, and replaced the leaky wax gasket once more. On Friday, November 20, 2020, the toilet began to leak again in the same place. On Wednesday, November 25, 2020, once again, services were rendered by Express Plumbing Sewer & Water main to replace a wax gasket to repair the same issue. Even though he denies it, when the plumber came to repair the leak on 11/20 he said that the wrong gasket was used. I was charged twice for work that was never correctly done in the first place. I emailed the company and personally spoke to Ed, the supervisor about this issue. He firmly stood by the work that was done. He expressed that they would be taking a loss if they were to offer me a credit. Don't use this plumber.
They responded on short notice, arrived at the time they said, worked quickly, and solved the problem. What more can you ask?
Very professional, knowledgeable. efficient. Highly recommend
I used them through their contract with American Water Resources. They were excellent. Great communication, quick and solid work, and clean up. I'm glad they were selected for my emergency main and sewer line repairs. If I need plumbing work again, I would choose them!
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