*This review pertains to a job I had done recently by Kew Forest Plumbing. I removed the old bathtub myself, so Kew Forest Plumbing is not responsible for any of the Sheetrock, tile work etc. I reached out to Kew Forest Plumbing to install a new bathtub. They sent someone to measure and the owner gave me an estimate. I agreed and they were there the same week with all the materials. I was working that day and unable to supervise. I came to check when the job was complete and was surprised to see the tub was smaller than the space originally measured. In addition, it was sitting on shims. This was not discussed with me. I paid cash in full because I was sure they would resolve this issue. That turned out to be a mistake. I went back and forth via email with the owner and his story changed multiple times. Ultimately, he wanted to charge me again to resolve the issue. I refused and he finally wished me luck and ended the conversation. They measured 60 x 32. You can see from the wood exposed below which they installed. The tub installed was 60 x 30. They suggested I pour concrete to fill in the two inch gap. The tub is not sturdy because its on shims and its also way too narrow for the space. I authorized them to do the job without asking any questions because I trusted them. They've done great work for me before. They dropped the ball on this one.
My call was returned promptly. The price I was quoted was the price I paid. Chuck and Scott are competent professionals.
Very reliable. Even with Queens being middle pandemic, came in fixed problem.
Said 12 to 4 and came exactly at 12. They were very professional and funny! They solved the issue of a clog in or near the pipe stack. I'm keeping this company on my "good list". Will definitely call them for future projects.
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