No problems here. It was very easy to schedule an appointment. Little to no waiting time on the phone. Everyone in the office was super friendly and accommodating, unlike most medical offices. The doctor I saw was very sharp and professional. There was a little bit of wait time which should be expected, but for an annual physical, blood work, and a vaccine I was in and out under 2 hours.
One of the most important details between a doctor and patient is trust, once that trust is broken, it's time to find a new doctor. I had my yearly physical exam last year, which is covered by my insurance and i was sent a bill in the mail for a copayment for that visit. When i called billing to inquire as to why i was billed for it, i was told that the doctor may have discussed something with me that was not considered part of the physical. I called my former doctor( since i will no longer be seeing her), to get further explanation about the bill. She said sorry for the misunderstanding/miscommunication but we did discuss************** and that generated a separate office visit which is why i was billed. Before she started my physical, she opened up my chart and asked me questions on how i am doing with my pre-existing condition and what else is going on, to which i answered. I told her why didn't she informed me that this would happen if i continued answering her questions, her response was, "sorry for the misunderstanding, but in any event i was overdue for an office visit anyway". This type of information should be made VERY CLEAR to patients BEFORE any questions NOT pertaining to the annual physical is asked so the patient can decide whether to answer or not. I would not recommend this Brooklyn facility to anyone.
Doctors are great but I'm always disappointed with the wait for the lab work. I left after 45 min because nobody in the waiting area had been called at all and the receptionist couldn't give any indication of wait time.
This place is great! Made an appointment, spoke with a doctor, got a prescription filled, In 2 hours total time on a Sunday for $45, compared to half a day and $2000 the last time I needed weekend care.
I recently visited Mount Sinai Brooklyn Heights Radiology Department for an Ultrasound & Biopsy. Everyone, from Galina who made my appointment, Simone the Radiologist, Dr. Talati who performed the procedure to all the staff both upfront at Reception & back stage as it were, were all lovely people. Highly professional & made me feel comfortable at all times. All the procedures were clearly explained to me & I am now well on the mend. A big thank you to all the staff at Mount Sinai Brooklyn Heights!
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