The staff here are very nasty and rude. I saw a female dentist who did not introduce herself, and would not give me her name. I went there as an emergency, as she worked on my truth her and her assistant saw the arguing over me. at this point I had my mouth open and instruments inside I couldn't move or talk . The dentist, apparently didn't know how to read the X-ray of that one tooth they took, and she chipped another tooth the wrong one . She finally made some kind of fillng to fill the hole on my tooth but I have no tooth holding the filling.Now I have another broken tooth because she broke it, she did not fix it. 5 days later I'm still with a broken tooth pain headaches, I filed a complaint with the license bureau. If you can help it, do not go to this place. Sadly I understand that some people have to go here due to their insurances. I advise you to call your insurance company and ask for a different place.
DO NOT GO TO THIS DENIST!!! This is the WORST dental office! They are unprofessional and rude. They do not submit claims on a timely basis to the insurance company. Then have the nerve to send you bill. And by the way, they only accept cash payment. Really? I suspect fraud they have been reported to SIU for investigation. They are taking advantage of community! I wish I could give them a NEGATIVE ZERO!
New horizon dental, p.c staff definitely need customer service training. When you have patients that have been waiting in the sun & heat outdoors for HOURS (because of COVID-19 or space) & you are indoors with AC then try to understand their frustration. It is NOT due to COVID but poor scheduling. Staff will schedule or confirm apps & you get there and they say something different or the office is closed. Doctors & staff have to be on the same page here when scheduling appointments. Not sure if I would recommend this place to anyone.
TERRIBLE PLACE. DO NOT WASTE YOUR TIME OR MONEY. Completely unprofessional, wait times are insane, office is horribly disorganized. This is my third attempt at an appt. The first appt I was told the dentist had an emergency so we had to reschedule. The second appt was scheduled for a Monday. I called to confirm the appt & was given confirmation only to find out the business is CLOSED on Mondays. Today is the third attempt for an apt. Once again we called for confirmation was given confirmation only to get here, wait an hour and a half outside in the heat and Michelle at the front desk to tell us that our appt is for next Monday(the day the business is closed). Not only did we wait an hour and a half to find out they didnt have the appt that was confirmed, Michelle at the front desk pulled her niece's file with the same last name instead of mine. WOULD NOT RECCOMEND THIS PLACE ! Save your time and sanity.
went there one day and the staff was great the doctors are welcoming and the front desk were down to earth will recommend this place to anyone
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