Highly professional and courteous people. They installed top quality heat pump at a very reasonable cost. They also handled the state rebates so that I didn't have to bother with it. Y&C started and finished the project right on time and while they were working they would leave the house clean every day. Highly recommended!!
Although their proposal was a few hundred dollars higher, I chose Yost & Campbell because they are in business for so long, so i assume they are doing things right. Their technicians showed up late the day of the installation they were here for 10 hours and screwed up the boiler install to the point that a constant knocking on the pipes kept us wake all night. Contacted them the following morning and they told me that Leo the install supervisor would come next day to take a look at the job. Later in the day they contacted me a saying Leo would not be available and they would send another technician to solve the issue. That technician came spend spend all morning put some kind of detergent into the system and told that would take care of the problem, this was on Friday and the day of the installation was on Wednesday. Later that day the knocking of the pipes returned and i had to shut the boiler during the night hours to allow us to get some sleep. Call back again on Saturday and was told they would be back on Monday to do some changes into the installation. Monday come and nobody showed up until noon so I call again and was told that someone would be here on Wednesday to work on recommendations that the technician that came on Saturday suggested. I complained that it was a week later and that it was shameful that they could not do a simple boiler install right and would take a week to fix the problem, after further arguments they agreed to send somebody early next day. They came early, installed two valves to regulate the water return and water level in the boiler and it is working fine now. It seems that Yost & Campbell employs unqualified technicians and does not have proper supervision because it took them three visits and a lot of headaches from my part to get the job done satisfactorily
Yost and Campbell, specifically Roberto did a fantastic job with the generator tune up (oil change, oil filter, air filter, spark plugs). Roberto knows general and generators, and provide guidance on powering down the generator once day during multi-day outages, and how to do that and add 5w30 oil. All at a reasonable price, with professional scheduling and reminders. Thanks Roberto!
They’re very good at the actual work. I’m completely satisfied with the system they put in. And also they are very clean workers. But their office management and scheduling is a fiasco. If they schedule any appointments for you verify it several times because they cancel at the last minute. I’ve taken off work specifically for service appointments and then found out the day of that they weren’t coming. Also confirm the length of time the works going to take. They extremely underestimate it many times. The work I had took a total of six weeks to accomplish, which wasn’t bad in itself it’s just a hard to schedule all of those days off to be available to them. The office scheduling is very confusing and difficult to deal with. When you’re dealing with the workers they’re great when you’re dealing with the office be very skeptical.
Excellent service. Technicians are always courteous. Highly recommend them.
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